At falconplay, we believe that gaming should always be a source of entertainment — never a source of stress or harm. This page explains the tools, policies, and support resources we have in place to help every player in the Philippines stay in control of their gaming activity. Please read through this information carefully and reach out to our support team if you ever need assistance.
falconplay provides a range of practical tools that put you in charge of your own gaming experience. These features are available to all registered players in the Philippines and can be activated at any time through your account or by contacting our support team.
You can set a daily, weekly, or monthly deposit limit on your falconplay account to ensure that you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. This gives you a reliable financial boundary that protects your budget over time. Deposit limits are one of the most effective tools for keeping gaming affordable and enjoyable. To set or adjust your deposit limit, visit your account settings or contact our support team directly.
It is easy to lose track of time when you are enjoying your favourite games, which is why falconplay offers session time reminders that alert you after a set period of play. You can choose the interval that works best for you — whether that is 30 minutes, one hour, or longer. When the reminder appears, you have the option to continue playing or to take a break. Regular breaks are an important part of healthy gaming habits and help you stay aware of how long you have been on the platform. This feature is available to all players and can be configured at any time from your account dashboard.
If you feel that you need a short break from gaming, you can request a cooling-off period that temporarily suspends your account for a defined number of days. During this period, you will not be able to log in, place bets, or make deposits on the platform. This tool is designed for players who want a brief pause without committing to a longer self-exclusion. Cooling-off periods can be set for as little as one day or as long as several weeks, depending on your needs. Once the period ends, your account will be automatically reactivated so you can return to gaming when you feel ready.
Self-exclusion is a more permanent option for players who feel they need to step away from gaming for an extended period. When you self-exclude, your account is suspended for a minimum period that you choose — typically ranging from six months to five years or permanently. During self-exclusion, you will not be able to access your account, and we will take reasonable steps to prevent you from opening a new account on the platform. We take self-exclusion requests very seriously and process them as quickly as possible. If you wish to self-exclude, please contact our support team immediately and we will guide you through the process. This is one of the most important responsible gaming tools we offer, and we encourage any player who is struggling to use it without hesitation.
falconplay provides players with access to a full history of their gaming activity, including deposits, withdrawals, bets placed, and time spent on the platform. Reviewing your account history regularly is a healthy habit that helps you stay aware of your gaming patterns and spending. Reality checks are periodic on-screen notifications that display how long you have been playing in your current session and how much you have wagered. These prompts are designed to keep you grounded and informed so that you can make conscious decisions about whether to continue or take a break. You can access your full account history at any time through your account dashboard.
Problem gambling can affect anyone, regardless of age, background, or income level. Recognising the early warning signs is the first step towards getting help. The following indicators may suggest that gaming is having a negative impact on your life.
If you recognise any of these signs in yourself or someone you care about, please do not hesitate to reach out for help. You can contact our support team at any time to discuss the responsible gaming tools available to you, or you can seek assistance from a professional counselling service. Gaming should always be a form of entertainment — if it stops feeling that way, it is time to take action. falconplay is committed to supporting every player in the Philippines who needs help, and we will never judge you for asking. Visit our FAQ page for more information on how to access support.
Responsible gaming is not just a policy at falconplay — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent gaming environment for every player in the Philippines.
falconplay strictly enforces a minimum age requirement of 21 years old for all players in the Philippines, in line with local regulations. We verify the age and identity of every player during the registration and KYC process to ensure that minors cannot access the platform. Any account found to belong to an underage player will be immediately suspended and all funds returned. We take our responsibility to protect young people very seriously and continuously review our verification processes to maintain the highest standards. If you suspect that a minor is using the platform, please contact our support team immediately.
Our responsible gaming team actively monitors player behaviour for patterns that may indicate problem gambling, such as sudden increases in deposit amounts, extended gaming sessions, or repeated attempts to chase losses. When our systems flag a concern, a trained team member will reach out to the player to offer support and information about the tools available to them. This proactive approach means that players do not have to wait until a problem becomes serious before receiving help. All monitoring is conducted with full respect for player privacy and in accordance with our Privacy Policy. Our goal is to intervene early and supportively, not punitively.
We believe that informed players make better decisions, which is why we provide clear and accessible information about responsible gaming throughout the platform. This includes guidance on how to use our responsible gaming tools, information about the odds and mechanics of the games we offer, and links to professional support organisations. We also include responsible gaming reminders in our communications and on key pages of the platform to keep player welfare front of mind. Education is one of the most powerful tools in preventing problem gambling, and we are committed to making it a central part of the falconplay experience for every player in the Philippines.
Whether you want to set up responsible gaming tools on your account, take a break, or simply learn more about how falconplay keeps players safe in the Philippines, our support team is here for you. You can also check our FAQ for quick answers, or log in to manage your account settings right now.