At falconplay, we take the privacy of every player in the Philippines seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. Please read this page carefully before registering or using any part of the platform.
When you register and use the falconplay platform, we collect certain personal information that is necessary to operate your account, process transactions, and comply with applicable Philippine regulations.
When you create an account on falconplay, we collect your full name, date of birth, email address, mobile number, and a username of your choice. We also ask for your residential address in the Philippines to verify your identity and confirm your eligibility to use the platform. This information is required to open and maintain your account in compliance with applicable regulations. Without these details, we are unable to process your registration or provide access to the platform's features. All registration data is stored securely and is only used for the purposes described in this Privacy Policy.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive payment credentials directly — these are handled by our authorised payment processors who operate under their own security standards. Transaction records are retained as required by Philippine financial regulations and for the purpose of resolving any disputes that may arise. Your payment history within the platform is accessible to you through your account dashboard at any time. We use this data solely to facilitate your gaming transactions and to comply with anti-money laundering obligations.
We automatically collect certain technical information when you access the falconplay platform, including your IP address, device type, operating system, browser version, and session activity logs. This data helps us maintain platform security, detect unusual or suspicious activity, and improve the overall performance of our services for players in the Philippines. Usage data such as the games you play, the time you spend on the platform, and your betting patterns may also be recorded for responsible gaming monitoring purposes. We do not use this data to build advertising profiles or sell it to third-party marketers. Device and usage data is retained only for as long as necessary to fulfil the purposes outlined in this policy.
As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as a Philippine passport, driver's licence, or national ID card. These documents are used solely to verify your identity, confirm your age, and ensure that your account details are accurate and up to date. Identity documents are stored in a secure, access-controlled environment and are only reviewed by authorised personnel who require them to complete the verification process. We do not share your identity documents with third parties except where required by law or by our regulatory obligations. Once verification is complete, documents are retained only for the period required under applicable Philippine law.
When you contact our support team or communicate with us through any channel available on the platform, we retain records of those communications including the content of your messages, the date and time of contact, and any resolution steps taken. These records help us provide consistent and accurate support, track the history of any issues you have raised, and improve our customer service processes over time. Support communications are accessible only to authorised staff members who are directly involved in handling your query. We do not use the content of your support messages for marketing purposes. Records are kept for a reasonable period to allow for follow-up and quality assurance.
The personal data we collect is used for specific, legitimate purposes directly related to operating the falconplay platform and meeting our obligations under Philippine law. We do not use your data for purposes beyond those described here without your prior consent.
Your personal information is used to create and maintain your account, authenticate your identity when you log in, and ensure that your account settings and preferences are correctly applied. We use your contact details to send you important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Your gameplay data is used to provide you with access to the games and features available on the platform, including the game lobby, slots, casino games, and bingo. We also use your data to enforce our Terms and Conditions and to take action where a breach is detected. Without processing your personal data for these purposes, we would be unable to provide you with a functioning account or a safe gaming environment.
We use your personal data to monitor for suspicious activity, detect potential fraud, and protect the integrity of the platform for all players. Transaction data and usage logs are analysed to identify patterns that may indicate account compromise, money laundering, or other prohibited conduct. Where required by Philippine law or by our regulatory obligations, we may be required to report certain information to the relevant authorities — in such cases, we will comply fully with our legal duties. Identity verification data is used to ensure that only eligible adults aged 21 and above in the Philippines are able to access and use the platform. These security and compliance measures are essential to maintaining a safe and trustworthy gaming environment.
Gameplay and transaction data is used to support our responsible gaming programme, which is designed to identify players who may be at risk of developing problematic gaming habits. If our monitoring systems detect patterns that suggest a player may need support, we may reach out proactively or apply account restrictions in line with our Responsible Gaming policy. This use of your data is in your best interests and is a core part of our commitment to player welfare in the Philippines. You can find more information about the tools and resources available to you on our Responsible Gaming page. We treat all responsible gaming data with the highest level of sensitivity and confidentiality.
Aggregated and anonymised usage data is used to analyse how players interact with the platform, which features are most popular, and where improvements can be made to the overall user experience. This analysis helps us make informed decisions about platform updates, new game additions, and the optimisation of our deposit and payment processes for players in the Philippines. We do not use individually identifiable data for analytics purposes beyond what is necessary to operate and improve the platform. Any insights derived from analytics are used internally and are not shared with third-party advertisers or data brokers. Our goal is to continuously improve the quality and reliability of the falconplay experience for every player.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.
You have the right to request a copy of the personal data we hold about you at any time. To make an access request, please contact our support team using the details provided on this page. We will respond to your request within a reasonable timeframe and provide you with a clear summary of the information we hold. There is no charge for making a standard access request. If your request is complex or involves a large volume of data, we may need additional time to compile the information, and we will notify you of any delay.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update certain account details directly through your account settings, or you can contact our support team to request a correction to information that cannot be changed through the platform interface. We will process correction requests promptly and confirm once the update has been made. Keeping your personal information accurate is important for the security of your account and the smooth processing of your transactions. Please notify us as soon as possible if you become aware that any of your details are incorrect.
In certain circumstances, you may request that we delete the personal data we hold about you. This right applies where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that we may be required to retain certain data for a minimum period under Philippine law, including transaction records and identity verification documents, and erasure requests cannot override these legal obligations. Where we are unable to fulfil an erasure request in full, we will explain the reasons clearly. Requests for erasure should be submitted to our support team.
You have the right to object to certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation or contractual necessity. If you object to the way we are using your data, please contact our support team with the details of your objection and we will review it carefully. Where your objection is valid and we have no overriding legitimate grounds to continue processing, we will cease the relevant processing activity. Please note that objecting to processing that is essential for the operation of your account may result in limitations on the services we are able to provide to you. We will always explain the implications of any objection before taking action.
Where technically feasible and where processing is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data that you have provided to us directly, such as your registration details and account preferences. Data portability requests can be submitted to our support team, and we will respond within a reasonable timeframe. We will provide the data in a format that is practical and accessible, and we will assist you in understanding the contents of the data provided. This right does not extend to data that has been derived or inferred from your use of the platform.
We do not sell your personal data to third parties. However, there are limited circumstances in which your information may be shared with trusted partners or disclosed as required by law.
To process your deposits and withdrawals in PHP, we share the minimum necessary payment information with our authorised payment processing partners. These partners are bound by strict data security and confidentiality obligations and are only permitted to use your data for the purpose of completing your transaction. We do not share more information than is required for payment processing, and we do not permit our payment partners to use your data for their own marketing or analytics purposes. All payment processors we work with are required to maintain appropriate technical and organisational security measures. If you have questions about a specific payment partner, please contact our support team.
We may be required by Philippine law or by a court order to disclose certain personal data to government agencies, law enforcement bodies, or regulatory authorities. In such cases, we will comply fully with our legal obligations and will disclose only the information that is specifically required. Where permitted by law, we will notify you of any such disclosure request. We take our legal obligations seriously and cooperate fully with authorised investigations while continuing to protect your privacy to the greatest extent possible. We do not voluntarily share your data with government bodies beyond what is legally required.
We work with a small number of trusted technology providers who assist us in operating the platform, including game software providers, hosting infrastructure partners, and customer support tools. These providers may process limited personal data on our behalf as part of delivering their services, and they are contractually required to handle your data in accordance with this Privacy Policy and applicable Philippine data protection law. We conduct due diligence on all service providers before engaging them and review their data handling practices on an ongoing basis. No service provider is permitted to use your personal data for their own independent purposes. We remain responsible for your data at all times, even when it is processed by a third-party provider on our behalf.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is here to help. You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full picture of how the platform operates. We are committed to being transparent and responsive on all privacy matters.